Refund and Returns Policy
š PRIVASā¢ Refund & Return Policy
Effective Date: July 2025
At PRIVASā¢, each piece is created with heart ā made rare, felt deeply, and meant to last. But if something isn’t quite right, weāre here to help.
ā³ Return Window
You have 5 days from the date of delivery to request a return or exchange.
If 5 days have passed, unfortunately, we canāt offer a refund or exchange.
ā Return Eligibility
To qualify for a return:
Item must be unused, in original condition, and in original packaging
You must provide proof of purchase (order ID, invoice, or confirmation email).
š« Non-Returnable Items
Some items can’t be returned due to hygiene, safety, or digital nature:
Gift cards
Downloadable/digital items
Personal care or sanitary goods
Hazardous materials or flammable liquids
Any item marked Final Sale or discounted
Any kind of Customized Products by Customer.
ā ļø Partial Refunds May Apply
In some situations, only a partial refund will be granted:
Signs of use, damage, or missing parts (not due to our error)
Items returned after 10 but before 30 days
Opened media (CDs, DVDs, etc.) ā if ever offered.
šø Refunds
Once your return is received and inspected:
Weāll notify you via email whether itās approved or rejected.
If approved, your refund will be processed automatically to your original payment method.
Please allow a few business days for the credit to reflect in your account.
š Delayed or Missing Refunds?
heck the following:
Bank account again
Credit card issuer (some take time to process)
Contact your bank (processing delays happen)
Still nothing? Email us at š© info.privasofficial@gmail.
š Gifts
If your item was marked as a gift during checkout:
Youāll receive gift credit equal to the return value
Once received, weāll send a gift code via email
If the gift wasnāt marked properly, the refund will go to the original purchaser.
š Exchanges
We only replace items if they are defective or damaged.
Want to exchange? Email us at š© info.privasofficial@gmail.com and send the item to:
š¦ PRIVASā¢ Returns
[*********].
š¦ Return Shipping
You are responsible for shipping costs for returning your item.
We recommend a trackable service or shipping insurance for higher-value items.
Return shipping costs are non-refundable.
š¬ Need Help?
Weāre here. Always.
For return/refund support, email us:
š© info.privasofficial@gmail.com related to refunds and returns.